How can we help you?

Two-Factor Authentication adds an extra layer of security to your account. To enable it:
1. Go to "Profile Settings" → "Security" tab
2. Find "Two-Factor Authentication" section
3. Click "Enable 2FA"
4. Scan the QR code with Google Authenticator or Authy app
5. Enter the 6-digit code from the app
6. Save backup codes in a secure place

Once enabled, you'll need to enter a code from the app every time you sign in.

If you notice suspicious activity on your account:
1. Immediately: Change your password from "Profile Settings" → "Security"
2. Check: Review recent transactions in "Transaction History"
3. Report: Contact our support team immediately
4. Secure: Enable Two-Factor Authentication if not already enabled
5. Monitor: Regularly check your account activity

Emergency Contact: Call our 24/7 security hotline at +1 (800) 123-4567 for immediate assistance.

We use multiple layers of security to protect your information:
• Bank-level encryption: All data is encrypted using 256-bit SSL encryption
• Secure servers: Hosted in ISO 27001 certified data centers
• Regular audits: Regular security audits and penetration testing
• Compliance: PCI DSS compliant for payment processing
• Privacy protection: We never sell your personal information to third parties

For more details, please review our Privacy Policy and Security Overview.

To reset your password:
1. Click "Forgot Password" on the login page
2. Enter your email address
3. Check your email for the reset link
4. Click the link and create a new password
5. Log in with your new password

If you don't receive the email, check your spam folder or contact support.

If you forget your Transfer PIN:
1. Go to "Profile Settings" → "Security"
2. Click "Reset Transfer PIN"
3. Verify your identity through email
4. Create a new 4-digit PIN
5. Confirm the new PIN

For security reasons, you may need to wait 24 hours after a PIN reset before making large transfers.