How can we help you?

Transfer processing times vary by type:

Transfer Type	Processing Time	Availability
Internal Transfers	Instant	24/7
Local Bank Transfers	1-2 business days	Mon-Fri, 9 AM - 5 PM
International Wires	3-5 business days	Mon-Fri, 9 AM - 3 PM

Note: Transfers initiated on weekends or holidays will be processed on the next business day.

Our fee structure varies based on your account tier:

Service	Standard	Premium	VIP
Internal Transfers	Free	Free	Free
Local Bank Transfers	$2.00	$1.00	Free
International Wires	$25.00	$15.00	$10.00
Monthly Maintenance	$5.00	Free	Free

All fees are clearly displayed before you confirm any transaction. You can upgrade your account tier in "Profile Settings" → "Account Tier".

The ability to cancel a transaction depends on its status:
• Pending transactions: Can usually be cancelled from the transaction details page
• Completed internal transfers: Can be reversed by transferring funds back
• External transfers: Once sent to another bank, cannot be cancelled

To attempt cancellation:
1. Go to "Transaction History"
2. Find the transaction you want to cancel
3. Click "View Details"
4. If cancellation is available, you'll see a "Cancel" button

If you cannot cancel a transaction and need assistance, contact our support team immediately.

Transfer limits depend on your account tier:

Tier	Daily Limit	Monthly Limit
Standard	$5,000	$25,000
Premium	$10,000	$50,000
VIP	$25,000	$100,000

You can request temporary limit increases for large transactions by contacting support.

Common reasons for declined transactions:
• Insufficient funds in your account
• Exceeded daily or monthly transfer limit
• Suspicious activity detected
• Incorrect recipient details
• Technical issues with recipient bank
• Security verification required

Check your transaction history for specific error messages. If the issue persists, contact support.