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Customer Support

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Have questions about our services? Our dedicated support team is available 24/7 to assist you with any banking needs.

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Our Headquarters

UnionWayAccess Headquarters

Business Hours: Mon-Fri 9:00 AM - 6:00 PM PST

Support Hours

Emergency support available 24/7 for lost cards and fraud reporting
Monday - Friday 24/7
Saturday 24/7
Sunday 24/7

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Fill out the form below and we'll get back to you as soon as possible. All fields are required.

Before You Contact
  • Have your account number ready if applicable
  • Check our FAQ for quick answers
  • For urgent issues, call us directly
  • Response time: 1-2 business days
For security reasons, never share your password, PIN, or full Social Security number via email or contact forms.
Common Questions

Frequently Asked Questions

Quick answers to common questions about our services.

All Questions Account Management Security & Privacy Transactions & Transfers Technical Support Billing & Fees General

To create a new account:
1. Log in to your online banking
2. Go to "Accounts" section
3. Click "Create New Account"
4. Select the account type (Savings, Checking, etc.)
5. Enter account details and initial deposit (optional)
6. Review and confirm

Your new account will be activated immediately and appear in your accounts list.

Related: Account Settings | Verification Help

To update your personal information:
1. Go to "Profile Settings"
2. Click on "Personal Info" tab
3. Update your information (name, phone, address, etc.)
4. Click "Save Changes"

Note: For legal and security reasons, some information like your email and date of birth may require verification before changes can be made. Contact support if you need assistance.
Related: Account Settings | Verification Help

KYC (Know Your Customer) verification is a regulatory requirement that helps prevent fraud and ensures account security.

To complete KYC:
1. Go to "Profile Settings" → "Verification" section
2. Upload clear photos of:
• Government-issued ID (Passport, Driver's License, etc.)
• Proof of address (Utility bill, Bank statement)
3. Submit for review

Verification typically takes 24-48 hours. You'll receive email notification once completed.
Related: Account Settings | Verification Help

To change your account tier:
1. Go to "Profile Settings" → "Account Tier"
2. Review the features of each tier
3. Select your desired tier
4. Review any fees or requirements
5. Confirm the change

Note: Some tier upgrades may require additional verification or minimum balance requirements.
Related: Account Settings | Verification Help

Yes, you can have multiple accounts. Here's what you need to know:
• You can have up to 5 active accounts
• Each account has its own account number
• You can transfer between your accounts instantly
• Each account can have different account types (Savings, Checking, etc.)
• You can manage all accounts from the "Accounts" section
Related: Account Settings | Verification Help

Still Need Help?

Can't find the answer you're looking for? Our support team is ready to help you.

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