FDIC Insured • 256-bit Encryption • 24/7 Monitoring
Support: 1-800-BANK-NOW
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Customer Support

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Have questions about our services? Our dedicated support team is available 24/7 to assist you with any banking needs.

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Our Headquarters

UnionWayAccess Headquarters

Business Hours: Mon-Fri 9:00 AM - 6:00 PM PST

Support Hours

Emergency support available 24/7 for lost cards and fraud reporting
Monday - Friday 24/7
Saturday 24/7
Sunday 24/7

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Before You Contact
  • Have your account number ready if applicable
  • Check our FAQ for quick answers
  • For urgent issues, call us directly
  • Response time: 1-2 business days
For security reasons, never share your password, PIN, or full Social Security number via email or contact forms.
Common Questions

Frequently Asked Questions

Quick answers to common questions about our services.

All Questions Account Management Security & Privacy Transactions & Transfers Technical Support Billing & Fees General

Two-Factor Authentication adds an extra layer of security to your account. To enable it:
1. Go to "Profile Settings" → "Security" tab
2. Find "Two-Factor Authentication" section
3. Click "Enable 2FA"
4. Scan the QR code with Google Authenticator or Authy app
5. Enter the 6-digit code from the app
6. Save backup codes in a secure place

Once enabled, you'll need to enter a code from the app every time you sign in.
Security Resources: Security Center | Enable 2FA

If you notice suspicious activity on your account:
1. Immediately: Change your password from "Profile Settings" → "Security"
2. Check: Review recent transactions in "Transaction History"
3. Report: Contact our support team immediately
4. Secure: Enable Two-Factor Authentication if not already enabled
5. Monitor: Regularly check your account activity

Emergency Contact: Call our 24/7 security hotline at +1 (800) 123-4567 for immediate assistance.
Security Resources: Security Center | Enable 2FA

We use multiple layers of security to protect your information:
• Bank-level encryption: All data is encrypted using 256-bit SSL encryption
• Secure servers: Hosted in ISO 27001 certified data centers
• Regular audits: Regular security audits and penetration testing
• Compliance: PCI DSS compliant for payment processing
• Privacy protection: We never sell your personal information to third parties

For more details, please review our Privacy Policy and Security Overview.
Security Resources: Security Center | Enable 2FA

To reset your password:
1. Click "Forgot Password" on the login page
2. Enter your email address
3. Check your email for the reset link
4. Click the link and create a new password
5. Log in with your new password

If you don't receive the email, check your spam folder or contact support.
Security Resources: Security Center | Enable 2FA

If you forget your Transfer PIN:
1. Go to "Profile Settings" → "Security"
2. Click "Reset Transfer PIN"
3. Verify your identity through email
4. Create a new 4-digit PIN
5. Confirm the new PIN

For security reasons, you may need to wait 24 hours after a PIN reset before making large transfers.
Security Resources: Security Center | Enable 2FA

Still Need Help?

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