Have questions about our services? Our dedicated support team is available 24/7 to assist you with any banking needs.
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Quick answers to common questions about our services.
| Transfer Type | Processing Time | Availability |
|---|---|---|
| Internal Transfers | Instant | 24/7 |
| Local Bank Transfers | 1-2 business days | Mon-Fri, 9 AM - 5 PM |
| International Wires | 3-5 business days | Mon-Fri, 9 AM - 3 PM |
| Service | Standard | Premium | VIP |
|---|---|---|---|
| Internal Transfers | Free | Free | Free |
| Local Bank Transfers | $2.00 | $1.00 | Free |
| International Wires | $25.00 | $15.00 | $10.00 |
| Monthly Maintenance | $5.00 | Free | Free |
The ability to cancel a transaction depends on its status:
• Pending transactions: Can usually be cancelled from the transaction details page
• Completed internal transfers: Can be reversed by transferring funds back
• External transfers: Once sent to another bank, cannot be cancelled
To attempt cancellation:
1. Go to "Transaction History"
2. Find the transaction you want to cancel
3. Click "View Details"
4. If cancellation is available, you'll see a "Cancel" button
If you cannot cancel a transaction and need assistance, contact our support team immediately.
| Tier | Daily Limit | Monthly Limit |
|---|---|---|
| Standard | $5,000 | $25,000 |
| Premium | $10,000 | $50,000 |
| VIP | $25,000 | $100,000 |
Can't find the answer you're looking for? Our support team is ready to help you.
